Panex AGM d.o.o. 

Brezje 165

Brezje 40311 Lopatinec

OIB 89484156979

We operate in accordance with the laws of the Republic of Croatia.

The General Terms and Conditions of the panexagm.com online store have been prepared in accordance with the Consumer Protection Act, the Personal Data Protection Act, and the Electronic Commerce Act, applicable in the territory of the Republic of Croatia.

These General Terms and Conditions apply to the use of the online store at the panexagm.com domain, including all subpages, and to the purchase of products available there. Please read these terms and conditions carefully before using the online store. Your consent to the terms and conditions set out herein is a prerequisite for making a purchase.

GENERAL PROVISIONS AND TERMS OF USE OF THE ONLINE STORE

The online store available at the panexagm.com domain was established by Panex AGM d.o.o., Brezje 165, Brezje 40311 Lopatinec, OIB 89484156979 (hereinafter: Panex AGM d.o.o. or the “Seller”). If you have any questions, you can contact us at info@panexagm.com or using the contact details listed on the page under “Contacts”.

Panex AGM d.o.o., Brezje 165, Brezje 40311 Lopatinec, provides online store services at panexagm.com. The service consists of providing information services, managing content, conducting financial transactions, selling goods between users of the online store, i.e. between the Buyer and the Seller, and organizing delivery of the purchased goods. The online store may be used throughout the territory of the Republic of Croatia and in all countries of the European Union.

You accept these General Provisions and Terms electronically when confirming your order in the online store. We also recommend that you read the Privacy and Data Protection Policy, as well as the Cookie Policy (“cookies”), as these documents also apply to the use of the online store.

As a user, the Buyer agrees to use the online store exclusively in accordance with applicable laws and regulations for viewing published content, purchasing available products by placing legally valid orders, and communicating with the Seller.

The services of the panexagm.com online store do not include costs incurred through the use of computer equipment and other electronic equipment (electronic devices) and services for accessing the panexagm.com online store. Panex AGM d.o.o., Brezje 165, Brezje 40311 Lopatinec, is not responsible for telephone, data traffic, or any other costs that may arise when placing an order, browsing the content of the online store, or using the services available on it.

CHANGES TO THE GENERAL TERMS AND CONDITIONS

The version of the General Provisions and Terms of Use of the online store published on this page shall always be considered the applicable version. In the event of disputes, the version that was in force at the time of purchase and to which you, as a user, consented when placing the order shall apply.

We hereby inform you that the General Provisions and Terms of Use of the online store may occasionally be changed in order to comply with changes in legislation and/or our business processes. Technically, we are unable to notify every user of any changes; therefore, we recommend that you read this text each time you use the online store again so that you are aware of any changes.

Panex AGM d.o.o., Brezje 165, Brezje 40311 Lopatinec, reserves the right to modify or discontinue (temporarily or permanently) any products or services it provides, as well as to change the content of the online store, without prior approval or notice, in accordance with good business practices.

CONCLUSION OF THE SALES CONTRACT

When browsing the content of the online store, you may freely select the desired items and add them to your shopping cart. This action is in no way binding. After selecting the desired items and deciding that you wish to purchase them, you proceed with the ordering process, during which you enter all information necessary to complete the order, confirm your consent to the General Provisions and Terms of Use of the online store and, depending on the selected payment method, make the payment. The actions performed and confirmed during the order submission process shall be deemed to constitute the conclusion of the sales contract and shall be binding.

The price of the product stated in the online store includes VAT and constitutes an invitation to users to purchase the goods at that price. The ordered goods shall be delivered at the prices and under the conditions applicable in the online store on the date the order is placed, regardless of the prices and conditions applicable on the delivery date.

These General Provisions and Terms and Conditions form an integral part of the sales contract concluded through the online store.

After placing an order through the online store interface, you will receive an automatically generated confirmation of receipt of the order at the email address entered during the ordering process (hereinafter: the “Confirmation”). The confirmation of receipt of the order shall not be deemed confirmation by the Seller that the sales contract has been concluded; it is solely a document confirming receipt of the order.

The Seller reserves the right to reject a received order if, due to extraordinary circumstances, it is unable to fulfil the order in accordance with the quality standards of the panexagm.com online store. The Seller is not obliged to conclude a sales contract on the basis of a received order if it cannot fully fulfil its obligations under the contract. The sales contract shall be deemed concluded by the Seller at the time the goods are dispatched, of which you will be notified by a separate email.

WITHDRAWAL FROM THE SALES CONTRACT

You have the right to withdraw from the sales contract without stating a reason within 14 days from the date of receipt of the goods, or after placing the order if you have changed your mind before delivery of the goods.

In order to exercise your right of withdrawal from the Sales Contract, you must submit a properly completed copy of the Withdrawal Form before the expiry of the above-mentioned period (HERE). The form must be sent to info@panexagm.com.

Download the Withdrawal Form for a distance sales contract at this pdf link. You may complete it electronically or manually after printing it.

In the event of withdrawal from the contract, each party is obliged to return to the other what it received under the Contract. Pursuant to Article 72 of the Consumer Protection Act, you are obliged to return the received goods to Panex AGM d.o.o., Brezje 165, Brezje 40311 Lopatinec (online store).

You may return the goods free of charge through our contractual partner Intereuropa. In that case, when submitting the Withdrawal Form, simply request collection of the goods by Panex AGM d.o.o. and pack the goods for return in the original transport packaging. If you wish to return the goods using an alternative delivery method, you are responsible for the associated costs.

A prerequisite for withdrawal from the Contract is that the goods have not been used and are in their original packaging, including the original labels. If the goods have been used (resulting in a reduction in value), upon receipt of the returned goods we will assess their condition based on visible signs of use and, accordingly, determine the percentage of the refund to be paid to you in accordance with the depreciation table. In such situations, we will contact you and attempt to find a mutually acceptable solution.

No later than 14 days from the date on which we receive your notification of the decision to withdraw from the contract, provided that you have fulfilled your obligation to return the delivered goods, we will refund your payment using the same payment method that you used when placing the order.

Unfortunately, we are unable to refund any additional costs resulting from your explicit choice of a particular type of transport, or any other costs associated with the return process. We are also unable to accept shipments sent with cash on delivery.

COMPLAINTS REGARDING DEFECTIVE GOODS

In the very rare event that you receive defective goods, you have the right to submit a complaint within the statutory period pursuant to the Consumer Protection Act.

Pursuant to Article 10 of the Consumer Protection Act, you may submit your complaint by email to info@panexagm.com or by post to Panex AGM d.o.o., Brezje 165, Brezje 40311 Lopatinec. We will respond to all complaints received as soon as possible, and no later than 15 days from the date of receipt of the complaint, and will resolve your complaint in the most favourable manner possible.

In the event of a complaint regarding defective goods, after receiving the complaint, and in agreement with you, we will send a delivery service to your address to collect the package and return it to our address.

A complaint shall be considered valid if an inspection of the product and, if necessary, an expert assessment establishes that it meets the conditions for a complaint under the Civil Obligations Act and the Consumer Protection Act.

If the complaint is found to be valid, we will, at our expense, replace the goods with identical goods free of defects or refund the full amount paid for the product, including delivery costs.

If the complaint is not valid, i.e. if the consumer’s complaint is rejected, the Buyer who submitted the complaint shall bear the cost of redelivery of the purchased product to the Buyer’s address.

ONLINE CONSUMER DISPUTE RESOLUTION

Pursuant to European Union regulations, the panexagm.com online store participates in the resolution of consumer disputes concerning products and services purchased online, which Buyers may submit online.

European Union Regulation No. 524/2013 on online consumer dispute resolution (Online Dispute Resolution platform) has applied since 9 January 2016.

Pursuant to Article 14(1) of that Regulation, traders established in the European Union who enter into online sales contracts are required to provide, in an easily accessible place on their websites, an electronic link to the Online Dispute Resolution platform (ODR platform).

Below you can find the link to the Online Consumer Dispute Resolution platform. (LINK)

For more detailed information, please feel free to contact us at info@panexagm.com.

More information is available at this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show